Shopping at Pickering Nurseries is safe! Please read our Privacy Policy
 

The dollar figure shown in the shopping cart excludes shipping, discounts, taxes and surcharges. The order confirmation we send you will list all charges and discounts and the final dollar amount of your order. You may use the menu on your left to find information on taxes and shipping costs to your location. We accept Visa and Mastercard on the web site. You may phone the office to arrange an alternate payment method if you so choose. A copy of your order is E-mailed to you for your records. 

Placing your order. You may place your order by phone, fax, mail or through our website. Our deadline for shipping is the first week of May; to meet that date, orders must be in our possession no later than May 1. Spring orders will be confirmed in order of receipt. Additions to orders may be invoiced as new orders with shipping and handling applicable, but we will endeavor to send all your plants in the same shipment to lessen the shipping charges.

Changes to your order. Previously we have tried to accommodate as much as possible with regards to additions, deletions, substitutions and delivery date changes. In spite of our best efforts this has resulted in costly delays and confusion and ultimately disappointment. AS SUCH WE CAN NO LONGER MAKE ANY CHANGES TO AN ORDER ONCE IT HAS BEEN PLACED. We will continue to try our best to combine multiple orders into one shipment to save on charges and will of course correct any errors made on our part. Before placing your order PLEASE be certain of your choices and the date you wish to receive your order.

Substitutions. It's inevitable that, as the season progresses, some varieties will be sold out, or be unavailable at shipping time due to unforeseen circumstances.  Unless you instruct us otherwise, we will supply a smaller plant (defined above) at a lesser price, or select the closest possible substitute. Refunds will be made where necessary.

Terms and conditions. A credit card number or deposit is required with all orders and payment in full is required prior to shipping. NO ORDER WILL BE PROCESSED WITHOUT PAYMENT OR A CREDIT CARD NUMBER. Payment can be made by cheque, money order or Visa/MasterCard. Cheques or money orders will be cashed when the order is confirmed or the cheque is received, in the case of payments made after confirmation (Sorry no post-dated cheques). Credit card orders will be billed when the order is assembled. Orders which are not paid in full at shipping time are subject to adjustment; the number of plants may be reduced at our discretion according to payment received. Cancelled orders are subject to a 10% service charge, minimum $10.00.

Quantity Discounts:
10% discount for 10 or more plants of one variety.
15% discount for 50 or more plants, minimum 5 per variety.

We welcome orders from botanical gardens, parks departments and nurseries. Please call our office at 1-905-753-2155 for details.

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We grow every plant we sell. Our roses are all bud-grafted on Rosa multiflora seedling rootstock. Our roses are noted to be virus-free.

Our bud-grafted roses are 2 year old field grown #1 grade plants, per standards defined by the American Association of Nurserymen, having 3 or more branches from the union (bud-graft). The size of the plant will be relative to the typical growth characteristics of the particular variety. We reserve the right to supply a lighter grade plant (having a minimum of 2 branches) at a lesser price if a variety is sold out in No.1 grade, unless your order is marked to the contrary. We guarantee to supply healthy, sound, true to name plants which, if planted properly and without delay will grow. Sometimes however, with living plants problems do arise. If upon receipt you are dissatisfied with the condition of a plant please call us immediately and we will make every effort to correct the problem. If a plant fails to grow within 3 months of receipt it will be refunded, or replaced with a future order if the fault is clearly ours; in cases of doubt at half price. If a plant proves to be untrue to name we shall replace it free or refund the price paid. Shipping and handling charges are applicable on replacements. We do not guarantee roses to survive the first or any winter, including fall planted orders. Sorry, late fall weather is too unpredictable for us to take responsibility for newly planted roses.

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Please give us ample time to prepare your order. A 50% deposit is required with your order, plus applicable taxes with the balance to be paid at pick-up time. We recommend pick-up of spring orders by April 30th. Balance due will be charged to the credit card on the date shown on the invoice. Any order that has not been picked up by May 15 will be considered cancelled. We will retain the deposit received as compensation for plants that we cannot restock.

We are currently unable to ship to the U.S.

add 13% HST in NFLD, NB, ONT
add 15% HST in NS
add 12% HST in BC
elsewhere in Canada add 5%

elsewhere in Canada add 5%

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We have been shipping bare root roses for over 45 years. Once an order is assembled it is kept in refrigerated storage until shipping. Orders are then double bagged, sealed and packed in corrugated boxes. We do not use any packing material such as damp newspaper or moss. We believe excessive moisture or foreign matter in the sealed bag can promote disease. Our packing method is quite adequate to sustain the viability of the plants for a considerable time. We reserve the right to ship by the most practical and expeditious way possible. The ship date indicated on your order is the date it departs from Port Hope. We endeavor to ship every Tuesday – (1st Tuesday in November & from late February through the 1st Tuesday in May) to facilitate arrival of your order by Friday of the same week. If your order doesn’t arrive by Friday DON'T WORRY; the plants are packed in a manner to ensure their viability for some time. While we cannot assume responsibility for delays in transit we need to be notified if your order doesn’t arrive in a timely manner or in good condition.

Recent increases in fuel prices have translated into increased shipping costs. We have tried our utmost to keep the charges as low as possible. In the past shipping charges were based on the weight of the box. Today shipping charges are based on the weight of the box in relation to the size/ volume. The explanation goes if you are shipping 100 lbs of feathers and we're shipping 100 lbs of gold (were it only the case!) you should pay more because your feathers take up more available space than our gold.
Increased security has also increased shipping costs. There is now MUCH more paperwork to complete to ship a large consignment of parcels within Canada.
 

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We use Expedited Parcel for shipping to residential addresses within Canada. For large orders we may elect to ship via courier service.

As we use Canada Posts on-line tools to book order shipments we sometimes elect to ship via Xpresspost if the projected time in transit is too long.

Orders Being Delivered to Remote Destinations We will not ship to destinations that have extraordinarily long projected transit times, defined as remote destinations by Canada Post. Some locations have projected transit times of 14 days via Expedited Parcel and 7 days via Xpresspost or Priority Courier. These locations are mostly in Costal or Northern British Colombia and customers require shipment to be made in May. Such transit times in the heat of the season are risky and as such we are not willing to accept any liability arising from such shipments. You can use the Canada Post service standards tool (link directly below) to determine your situation.

Canada Post has a tool to show their shipping service standards (from Us to You) here: http://www.canadapost.ca/deliverytool Our postal code is L1A 3V5, enter this into the TOP BOX and your own postal code into the box below.


Our parcels are delivered in Canada as expedited parcels with no signature required. If you would prefer to sign for your roses then an attempt will be made to deliver your parcel but if no one is available to sign, a delivery notification will be left with which you can retrieve your package from your local post office. If you wish to sign for your parcel please indicate so in the comments area of the secure order form.

NOTE: We are always looking for improvements to the service we provide. Therefore we reserve the right to ship via a different (comparable or better) service. We also reserve the right to change the above shipping rates if necessary. In such case we will notify affected customers prior to shipping.

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Pickering Nurseries Ltd. respects the privacy of every individual who visits our website. This Privacy Policy outlines the information we may collect and how we may use that information.

Information provided to Pickering Nurseries Ltd. by visitors to our website shall be used ONLY by Pickering Nurseries Ltd. and will not be sold or provided to any person or organization for any purpose.

Credit card information provided on the order form is protected by a combination of SSL and PGP encryption. Once the information reaches our office we take the utmost care to safeguard it. Credit card information is maintained on a one-time use basis. We do not retain your credit card number on file, either electronically or on paper.

If you have any questions regarding our privacy policy please do not hesitate to contact us.

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